Purveyor of Bollocks to the Crowned Heads of Europe
Wednesday, 6 November 2013
Brace yourself for a rant.
Remember that extremely expensive Moritz Waldemeyer 'candle flame' light I bought weeks ago? well I'm still waiting for it.
According to the uber-efficient DHL tracking system for which I have my exclusive code for access, it has been sitting in a depot at Swindon, Berkshire for some days now, 'waiting instructions from the sender'. The trouble is that when I call up DHL, they say they do not have it. When I try to email Ambiente fucking Direct, they do not reply.
This simple purchase from Germany was made using the internet, and has involved several different companies, including Paypal - because the useless company 'Ambiente Direct' insisted on it. At least it means that I might get my £277 back at some point even if it is a few years after the sale.
The electronic paper trail is efficient enough to have logged my preferences for marketing purposes - 'Ambiente Direct' has appeared at the top of every eBay home page that I have opened since the sale - but as far as delivering the goods that I have actually bought goes, it stinks.
Since we stayed at the Ruskin Hotel in Bloomsbury about a week ago, the Ambiente Direct advert has been replaced by an advert for the Ruskin Hotel. How fucking stupid can you get? Why would I need re-introducing to a hotel which I have only just stayed in? Do they think I have Altzeimer's disease?
This 'intelligent' advertising must be losing them an immense amount of business.
The door bell has just rung. Yesterday, I ordered about £100 worth of diamond-studded tools for my latest marble job, and they have just arrived. This company does not use 'intelligent advertising', it simply supplies the goods that you have asked for from it's depot the other side of London - in about 24 hours. I now have them in my hand. No fuss, no bother.